Conga Customer Community FAQs

Do you have questions about the Conga Customer Community? Check out these FAQs!

Getting Started

1. How do I access the Conga Customer Community? 
   The new URL is: community.conga.com, but what you have bookmarked will work, as we have redirects set up.  

2. Will I still have my same username and password? 
   Yes, your username and password will be the same. 

3. I forgot my password.
   No worries! You can reset your password by clicking, “Forgot  password” located below the password box.

4. I’m having trouble logging in. What should I do? 
   Try the following: 

   • Confirm you are using your work email address

   • Check your email spam/junk folder 

   • Reset your password using the “Forgot Password” link

   • Clear your browser cache or try a different browser 

   • If issues persist, contact community@conga.com

5. Can I access the Conga Customer Community on mobile? 
   Yes. The community is mobile-responsive and can be accessed from most modern browsers on phones and tablets.

Profiles and Notifications

1. How do I update my profile? 
   Click your profile picture (or initials) in the top navigation and select Profile. From there, you can:

   • Update your name, title, and photo

   • Add a short bio

   • Manage notification preferences 

2. How do I control community-specific notifications?
   Go to Profile → Settings → Notifications to adjust your preferences. 
   You can customize notifications within the community for:

   • Replies to your posts

   • Mentions (@yourname)

   • Group activity

   • Events and announcements  

Using the Community 

1. Where can I find product user groups?
   In the “Discussions” navigation dropdown, you will find discussion forums for each Conga product. Please join a User Group, under the “User Group” tab in the top navigation to stay up-to-date on content specific to the virtual meetups. 

2. How do I ask a question or start a discussion?

   • You will see the Create a Topic button on the top right corner

   • Click the button and select the kind of topic you want to discuss (Question, Conversation, Idea)

   • Add a clear title and description 

   • Select the category 

   • Choose your tags

   • Hit submit 
     
     Tip: Try our global search first—your question may already be answered! 

3. Can I share files or links?
   Yes. You can include links and, in many groups, upload files such as PDFs, images, or presentations to support your post. 

4. What are Ideas? 
   This is where you can submit any product ideas or enhancement to the Conga product suite! You will also be able to: 

   • Vote on the ideas you like that were submitted by others 

   • Track status updates from the product team 

   • See which ideas are trending across the community 

Community Guidelines and Moderation 

1. Are there Community Guidelines? 
   Yes. To ensure a positive experience, all members are expected to: 

   • Be respectful and professional

   • Stay on topic 

   • Avoid sharing confidential or sensitive information 

   • Follow our Code of Conduct 

   • Moderators may edit or remove content that violates guidelines

Privacy and Security 

1. Is my information secure? 
   Yes. The Conga Customer Community is hosted on the secure platform and follows industry-standard security and privacy practices. 
2. Who can see my posts?
   Other members of the community can see, like, subscribe, and comment on your posts.  

Events and Learning

1. How do I find events and/or webinars?
   Check the Events tab in community to:

   • Register for upcoming events 

   • Access past recordings and resources

Support

1. How do I access Conga Technical Support? 
   Once logged in, you will be able to see the Support section at the top of the screen and many other sections of the community. Click to submit your technical support case.  
2. How do I access community support? 
   If you need help with the community, click on any of the “Contact Us” buttons throughout the site. 
3. How do I access the Conga Learning Center?  
   Once logged into the community, you will be able to see the Conga Learning Center direct link at the top of the screen. Click to visit the Conga Learning Center to access our training resources.  
4. I’m a legacy PROS customer, where is my information? 
   Check out this blog with additional information. 
5. Where can I view my account team, such as my Account Executive and Renewal Manager?
   The “My account” feature is available under the dropdown of your profile picture in the upper right-hand corner. 

Still Have Questions? 

If you don’t find what you’re looking for: 

• Ask a question or create a topic in the community 
• Reach out to your Conga Account team 
• Contact community@conga.com 

We’re glad you’re here—welcome to your community!