2 min read
We know how important it is for our customers to have reliable access to Conga products and services. To help you stay informed, we want to remind you that we offer a Conga Status page—a simple, self-service tool that provides real-time updates on the availability and performance of Conga systems. That means no more phone calls or support case submittals, the information is right there at your fingertips.
The Conga Status page is a public-facing site that shows the current operational status of our cloud services. Designed to give you quick visibility into whether a service is working as expected or if there’s an active incident being investigated, it will keep you in the loop and is a vital tool for ensuring continuity, planning around maintenance windows, and staying ahead of unlikely service interruptions.
Here are the top three best practices we've seen customers implement to increase visibility and responsiveness during incidents:
#1: Ensure key team members subscribe to the status page
To stay informed of a service disruption, scheduled maintenance, or resolution update, you have to subscribe to the status page. You’ll receive automatic notifications; however, it’s best to check in periodically for changes or improvements. You can pick and choose which products you’d like to receive real-time updates—watch this short video on how to control your Conga Status page product notifications.
#2: Adopt what we’ve seen customers do
Customers have set up a shared or team email address to receive alerts. This ensures that important updates reach the right people, even if someone is out of office. Conga unlocked new functionality within the status page that allows customers to leverage group notifications (i.e. JIRA, SMS, or Slack) to subscribe to system updates. Essentially, this allows notifications to go directly to an inbox or service management tool. This not only alerts the customer but creates a ticket that can be tracked on their end.
#3: Stay up-to-date with new feature releases
When Conga releases a new product feature or platform enhancement, we post a maintenance window on the status page. During that timeframe, customers may want to create a ticket on their end or high priority ticket within their service management system. For example, if there's a notification saying a service is down, customers can block a pipeline from deploying any new changes to their products if they're dependent on Conga to run operations.
Ready to get started? Check out our support page in the Conga Customer Community or simply subscribe on the Conga Status page.
