2 min read
At Conga, we create innovative and powerful tools meant to arm organizations to drive revenue operations success. To ensure that you, and your team, are equipped with the knowledge and skills to strategically implement, deploy, and maintain these products, it’s critical to prioritize and understand the importance and impact of training.
Training is directly tied to employee satisfaction because frustration often arises when team members don’t know how to use a tool or aren’t familiar with configuration flows. In fact, it is often found that 56% of trained users use more product features, 68% of trained users use the product more often, and 87% of trained users use the product more independently. Right here at Conga we have found that untrained users submit 97% of all support requests! Training can also increase the value organizations realize from the products they’ve invested in – trained users are the first to identify greater adoption of strategic features or suggest alternative approaches for use!
The Conga Learning Pass includes training organized around product, process and role-specific learning plans and offers the ability to demonstrate proficiency through accreditation and certification achievements. Learners are also supported with access to practice lab environments, expert-led educational webinars, certification preparation resources, and a virtual coach to aid them in discovering the right training at the right time.
Conga products unlock the potential to execute effective revenue lifecycle management and generate revenue by creating more connected customer experiences. Training is your key to truly experiencing the power of Conga.
